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Support

Frequently asked questions

Where do you source pieces from?

We source from the USA, Italy, Japan and the UK — established luxury resale stores, consignment boutiques, and vetted private sellers in each country.

How is every piece authenticated?

Each piece is authenticated through one or more trusted verification methods, including Entrupy, the originating store’s in-house authentication process, Legit Grails, and original brand certificates where available. If a certificate isn’t included, you can request one before purchasing.

Are duties and customs included in the price?

Yes. Import duties and customs clearance are already included in the price shown at checkout — there’s no separate customs bill on delivery.

How long does delivery take?

Most orders arrive within 9–16 business days from the country of origin, depending on customs processing.

Can I return an item?

As every piece is one of a kind, all sales are final — we do not accept returns or offer refunds for change of mind, sizing issues, or any other non-quality-related reasons. The one exception: if a piece is ever proven inauthentic, you are entitled to a full refund. We encourage you to carefully review the product description, measurements, condition, and photos before making your purchase.

Do you accept Cash on Delivery (COD)?

No — we do not offer Cash on Delivery. Payment is required in full at checkout before your order ships.

I can’t find a piece I’m looking for — what now?

Submit a Product Inquiry and our team will search our trusted global network of resale stores on your behalf, then send you options directly on WhatsApp.

Still have a question? Contact us.